At Fox Valley Internet, we take pride in delivering outstanding telecommunications services such as fixed wireless, email, VoIP, cyber security and more.
Our team of devoted professionals is driven by a passion for connecting the unconnected.
As our company expands, we’re on the lookout for skilled individuals to join our team and contribute to the evolution of the telecommunications sector.
If you’re looking for an opportunity to grow and learn, explore our current openings below.
Job Description:
As a Tower Technician at Fox Valley Internet, you will be a vital member of our team, responsible for ensuring that our wireless infrastructure is operating smoothly and efficiently. Your work will help to maintain and upgrade our towers and antennas, which are essential for providing high-quality internet service to our customers.
Responsibilities:
Perform installation, maintenance, and repair of wireless equipment on communication towers
Ensure the safety and stability of tower structures
Conduct regular inspections and identify potential issues
Adhere to all safety regulations and industry standards
Requirements:
At least 1 year of experience in tower climbing and maintenance or related field
Ability to work at heights of up to 500 feet while wearing safety equipment
Ability to climb, balance, stoop, kneel, crouch, and crawl for extended periods of time
Understanding of tower safety practices and procedures
Basic understanding of electrical and mechanical systems
Familiarity with hand and power tools
Willingness to work in adverse weather conditions and irregular hours, including weekends and holidays
Valid driver’s license and reliable transportation
Ability to communicate effectively and work well in a team environment
Job Description:
We are seeking a Certified Fortinet Cyber Security Technician to join our team. As a Fortinet Cyber Security Technician, you will be responsible for the design, implementation, and maintenance of cyber security solutions for our clients. You will work with our team of engineers to ensure that our clients’ networks are secure and protected against cyber threats.
Responsibilities:
Design, implement, and maintain cyber security solutions using Fortinet products
Perform vulnerability assessments and penetration testing
Monitor networks for security breaches and investigate security incidents
Develop and maintain security policies and procedures
Provide technical support to clients on security-related issues
Keep up to date with the latest security technologies and trends
Requirements:
Certified Fortinet Network Security Professional (NSE 4, 5 or 6) or higher
Minimum of 3 years of experience in cyber security
Strong knowledge of Fortinet products and solutions
Familiarity with industry-standard security tools and technologies
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently as well as in a team environment
Job Description:
Fox Valley Internet, a leading provider of high-quality internet services, is seeking an experienced and motivated Network Engineer to join our team. We are committed to delivering cutting-edge solutions and outstanding customer experiences, and we are looking for someone who shares our passion for excellence.
Responsibilities:
Design, configure, and maintain network infrastructure, including routers, switches, firewalls, and other networking devices
Troubleshoot and resolve network-related issues to ensure the highest level of network availability and performance
Collaborate with cross-functional teams to develop and implement network solutions that meet business requirements
Monitor network systems and proactively address potential issues to maintain optimal network health
Develop and maintain comprehensive documentation of network topology, configuration, and policies
Assist in the planning and execution of network expansion and upgrades
Provide technical support and guidance to other team members and customers as needed
Requirements:
Minimum 3 years of experience in network engineering, preferably within an internet service provider environment
Strong understanding of networking protocols and technologies, such as IP, OSPF, BGP, and MPLS
Proficiency in configuring and troubleshooting routers, switches, and firewalls
Knowledge of network security best practices and experience implementing security measures
Excellent problem-solving and analytical skills
Strong verbal and written communication abilities
Ability to work independently and collaboratively within a team environment
Relevant certifications (e.g., NSE4-8, CCNA, CCNP, JNCIA) are highly desired
Job Description:
As an Installation Technician at Fox Valley Internet, you’ll be responsible for installing and maintaining our telecommunications equipment at customer premises.
Responsibilities:
Install and configure wireless and VoIP equipment at customer locations
Evaluate job sites to assess optimal placement of equipment and communicate with customers / management to review the installation process.
Troubleshoot and repair any issues related to Internet or VoIP equipment
Provide onsite customer support and ensure customer satisfaction
Adhere to safety regulations and company policies
Requirements:
Experience with the installation of telecommunications equipment
Strong troubleshooting and problem-solving skills
Excellent customer service skills
Ability to work independently and as part of a team
Have a valid driver’s license with their own transportation, ladder and tools.
Physical ability to climb ladders and work on roofs and in attics.
Ability to use hand tools including drill, cable crimper, caulking gun, etc.
Applicants must frequently lift and/or move up to 75 pounds.
Must be comfortable working in small spaces and/or at various heights.
Job Description:
As a Tier 2-3 Tech Support Specialist at Fox Valley Internet, you’ll play a crucial role in resolving advanced customer issues related to wireless equipment, email, and VoIP services. You will collaborate with Tier 1 support specialists and work on escalated cases to ensure exceptional customer service and satisfaction.
Responsibilities:
Investigate and resolve advanced customer issues related to wireless antennas, routers, email, and VoIP services
Collaborate with Tier 1 support to address complex issues, providing expert guidance and solutions
Assist in the development and implementation of troubleshooting procedures and knowledge base articles for Tier 1 support
Continuously improve your knowledge of our products and services, staying updated on the latest developments and best practices
Requirements:
Excellent communication and problem-solving skills
In-depth understanding of wireless equipment, email, and VoIP technologies
Previous experience in a Tier 1 or Tier 2 technical support role
Ability to work well in a team-oriented environment and adapt to a dynamic work atmosphere
Strong customer service skills and a commitment to providing exceptional support
As a Tier 1 Tech Support Specialist at Fox Valley Internet, you’ll be responsible for providing exceptional customer service and technical assistance for our wireless equipment, email, and VoIP services.
Responsibilities:
Troubleshoot and resolve customer issues related to wireless antennas, routers, email, and VoIP services
Offer step-by-step guidance to customers, ensuring they have a seamless experience
Escalate complex issues to higher-level support as needed
Continuously improve your knowledge of our products and services
Requirements:
Excellent communication and problem-solving skills
Understanding of wireless equipment, email, and VoIP technologies is a plus
