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Technical Support:
Troubleshooting
Tips and Solutions

Have a question?

Make sure you are connected to WiFi. If you are, try another device.
Check your antenna’s Power Over Ethernet device (POE) for a light. If there’s a light, unplug it for 10 seconds and plug it back in. Please allow up to 5 minutes for the antenna to come back online.
Unplug your router for 15 seconds and plug it back in. Please allow up to 90 seconds for your router to finish its booting process.
If you are still having trouble getting online after taking these steps please give our office a call at 847-742-4623 or submit a support ticket at the bottom of the support page.

Please give our office a call at 847-742-4623 to update your payment information *Customer portal coming soon!

Under the User Guides section of the support page you will find a PDF called “Email Setup”. This guide covers Android, IOS, Mac Mail, Thunderbird and Outlook.

Dial *97 and enter your pin when prompted. For a full list of feature codes please see the User Guide for VoIP.

Phone Support

847-742-4623

Monday – Friday 8am to 6pm
Saturday –  8am to 1pm
Sunday – 8am to 1pm

User Guides

E-mail Setup

View Guide

VoIP

View Guide

Still having trouble?






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